Email recorded against contact NOT sent via hubspot

JChallen
Member

Hello

Sorry if this has been discussed before

I have been reading up on BCC and CC in hubspot

I am just trying to understand how this works

I have a seperate program that send emails to customers, and thought that if i put the hubspot BCC email in, that it would copy the email into hubspot again contact that already exists with that email.

the BCC works if i send frrom outlook, but not from an accounting package

thoughts? or am i using this function incorrectly

thanks

 

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2 Replies 2
webdew
Top Contributor | Diamond Partner

Hi @JChallen ,

The BCC email address is actually to log emails in HubSpot from wgichever platoform you send the emails, outlook, office 365 or gmail. With the add-in you can do that autmatically and w/o add-in, you can log emails in HubSpot manually.
For more you can refer this article here: Log email in your CRM with the BCC or forwarding address (hubspot.com)

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regard.

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JChallen
Member

thankyou for your prompt reply,

so just to confirm it will ONLY forward if the mail is sending from outlook , gmail and 365?

I am sending from a program called cin7 where it sends the quote to a customer, i was putting the the hubspot BCC email into there but it didnt go to hubspot against customer

thanks

 

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