Email integration via IMAP

SOLVE
Cindy_BIQH
Participant

Hi!

 

We just started using Hubspot. I and two other colleagues were able to setup IMAP integration for our inboxes, though I have one colleague that's unable to make a connection. The error message states 'Sorry, Hubspot can't access your inbox'. He's using the same mail server and ports as my other colleagues. What could be the issue here? 

 

Looking forward to hearing from you!

Cindy

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Accepted Solutions
JessicaH
Solution
HubSpot Alumni

Hi @Cindy_BIQH,

 

Thanks for reaching out.

This article might be a good starting point for you.

I'd recommend looking into this with you IT team.

 

Take care!

Jess 


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2 Replies 2
JessicaH
Solution
HubSpot Alumni

Hi @Cindy_BIQH,

 

Thanks for reaching out.

This article might be a good starting point for you.

I'd recommend looking into this with you IT team.

 

Take care!

Jess 


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, in dem du deine Spracheinstellungen änderst !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


View solution in original post

Cindy_BIQH
Participant

Hi Jessica,

 

Thank you for your response. We're not exactly sure how it was solved, but it's working. 

 

Best,

Cindy