Email Tracking

SOLVE
PerryP
Participant

We are wanting to keep tracked emails from being read by users that don't own them. However we don't want to hide the companies and contacts just all the contents. We need the users to be able to see the companies and contacts to make sure they are working another persons companies or contacts. All I'm seeing is being able to turn off seeing everything. 

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Accepted Solutions
karstenkoehler
Solution
Hall of Famer

Hi @PerryP,

 

That's correct. At this stage it's not possible to let users view part of the information of a contact record – it's either all or nothing. Unfortunately, there aren't any workarounds either.

 

You could suggest this in the HubSpot Ideas section of the community. The requests submitted there are being monitored by the product team and evaluated by popularity. (I agree that this would be a useful addition to the contact view access permissions, will definitely upvote.)

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Solution
Hall of Famer

Hi @PerryP,

 

That's correct. At this stage it's not possible to let users view part of the information of a contact record – it's either all or nothing. Unfortunately, there aren't any workarounds either.

 

You could suggest this in the HubSpot Ideas section of the community. The requests submitted there are being monitored by the product team and evaluated by popularity. (I agree that this would be a useful addition to the contact view access permissions, will definitely upvote.)

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post