Sales Email


Email Tracking Question

Here's my issue - I love the email tracking feature, but at my company, we work in teams and oftentimes there are several people from within my organization that are cc'd on sales emails.  Is there a way to exempt internal email addresses from triggering a "read" in HubSpot?


I'd love to be able to follow up with leads right as they read an email but I'm finding that a lot of the time is my own coworkers that are triggering the reads instead of my leads.

1 Reply 1
Hall of Famer | Partner
Hall of Famer | Partner

Email Tracking Question

Hi @Ynotslingmeat,


Unfortunately that's not possible, no. The tracking pixel doesn't know by whom it's being loaded. There's more information about tracking works here; the page explains this limitation:


Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren


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