Email Tracking Issues
2 weeks ago
I am running into a weird issue with the email tracking feature.
I have 20 emails that keep registering an open event all at the same time, in some sort of a vicious loop. Like 3 times in an hour and then 2 times the next hour, and this all day.
The issue is affecting randomly some emails and not others. I checked in the code of the emails to find the tracking code and they are not the exact same so it doesn't seem to come from that.
For context, these are not automated mass emails, they are partially templated but very personalised and I only sent something like 60 emails in the last 48h.
I followed the troubleshooting process but there is nothing applying to this particular problem.
See the screenshot below:
This is quite a problem as it is completely messing up my reporting.
Did anyone see this kind of problem before?
Many thanks for the help!