Jul 8, 2019 10:46 AM - edited Jul 9, 2019 8:48 AM
My Email ID (Account : 5570648) has been deactivated (Deaktiviert: HubSpot kann nicht auf Ihren Posteingang zugreifen. Bitte verknüpfen Sie Ihr E-Mail-Konto erneut.) after sending just few eamils (May be 10 or 15) . From past 10 days talking to your sales representative for the support but not getting any technical support. Followed the instruction of setting IMAP 143/993 and SMTP 465/587 but still does not work. Until email works and I gain the trust on HubSpot why would I buy the subscription to get the technical support.
Could someone help me on this from HubSpot. If you give me your email ID I can share the document which has the steps I am following and the error.
HubSpot kann nicht auf Ihren Posteingang zugreifen, da die IMAP-Einstellungen nicht korrekt sind.
Or, When I set as :
IMAP Setting: mail.all-inkl.com : 993
SMTP Setting: smtp.all-inkl.com : 587
Then I get error as :
Unauthorized. Please check the email address and password and try again.
So, What does it mean?
Jul 9, 2019 9:15 AM
I want to share with you this document which appears in detail all the technical requirements in order to connect your inbox.
Because authentication methods, security settings, and available protocols can differ from one email server to another, it may be necessary to work with your IT team to confirm that your email server meets the above requirements.
If that doesn't work Could you please provide all the information requested in this thread?
Jul 9, 2019 12:23 PM
Thank you for all the information provided.
Based on the screenshots, the issue seems to be related with your password. Could you please verify you are using the correct details and try again?
Looking forward to hearing from you
Jul 9, 2019 11:10 AM - last edited on Jul 9, 2019 12:24 PM by sharonlicari
3. The Hub ID you are trying to connect your email to. Instructions on how to find this.
Yes: ID is 5570648 email id is : js@xxxx
4. Confirm you have taken the following steps:
Yes: Followed the below steps.
Note: if you have not taken these steps, please do so before posting your question. We will not be able to proceed with troubleshooting until this information is confirmed.
Manually input your email address and password (as opposed to them automatically populating)
Manually input your server and port information
Confirmed your email and password are correct
Confirmed the ports and servers with your email provider (this step isn't required before trying to connect, however if the auto-populated ports push back an error message, you should reach out to your email provider for this information before posting in the community).