Editing a sequence and losing data
a month ago
We have complex customer enquiry sequencies which require quite a bit of customisation. I can be working on the first mail in the sequence, in the contact record, for 20-30 mins. When I go to send the mail, sometimes, I get an error message flash up on the screen momentarily telling me there was an issue sending the mail but then I am returned to the contact page and all the work I have done is lost
This does not happen consistently, it is occassional and I assume that there must have been an internet connectivity issue at some point during the time I was editing the sequence.... but my main complaint (and every time it happens I am livid and it takes me an hour to calm down!) is that their is no recovery of the work I have spent 30 minutes owkring on - it is completely lost.
Why does this happen?
Why can I not be returned to the same data rather than losing it?