E-mail Tracking has stopped working

[RBell3]

I've been using the email tracking feature for months now without issue, and now all of a sudden, it has stopped working. I've recently switched to a newer computer, but I use Chrome, so all my settings should be saved the same.

I've tried the following:

- reinstalling the extension

- checked for conflicting extensions

- ensured the track email box is checked

- I tried to check the settings, but I have not changed anything and don't really know what to look for.

I notice that it is not adding a BCC as it used to. I tried to add it manually, but it still is not working.

Any ideas about what could be causing the issue?

[BukunmiOdetayo]

Hi @RBell3,

Great to lear this has now been solved. Please accept @PamCotton as a solution so other people can see that this post has been solved.


Thank you!

[PamCotton]

Hello @RBell3 thank you for reaching out to our Community! Have you tested with the BCC forward option? (More information here) Are you sending the emails from HubSpot or to HubSpot? 

I want to invite our top experts @Bryantworks @BukunmiOdetayo any recommendations for @RBell3 matter?

Thank you,

Pam

[RBell3]

It turned out to be a security setting I had turned on on my VPN. All good now, thanks!

[PamCotton]

Thank you for the update @RBell3 !