Duplicate emails synced

DavidY
Participant

Hi, I have a few issues when I try to link outlook to CRM.  

 

1. When I bcc my hubspot ID email, the email gets entered twice.  

 

2. Sometimes, the email gets associated as a record in the wrong contact.  

 

Why is this happening?

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roisinkirby
HubSpot Product Team

Hey @DavidY could you please share some examples with me via private message so that I can dig into this further with the support team?

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