Document viewed by prospect ... before emailing to prospect

[KEberle]

Hello, 

I was preparing an email to send to a prospect this morning. I sent the email at 9:35 AM MST and received a notification that my prospect viewed the document at 8:55 AM MST. This... doesn't make sense. I think that HS is capturing my test click on the link in the draft email, not the actual prospect engaging with the document.

I have also noticed that when I view sent emails in Outlook for certain prospects, that activity is logged in the HubSpot record as a prospect opening an email, which was not the case.

Why are my actions as a sales rep being logged as activities by a prospect in HS?

[TiphaineCuisset · Accepted solution]

Hi @KEberle 

Thank you for reaching out

You can block self open notifications/IPs by following these steps (outlook desktop add in + chrome extension) and these steps 

If you're still thing something is wrong here - and for the document behaviour which is strange - I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this. 

Thank you!

Best

Tiphaine