Document: "Unknown Deck"

[KHavens]

Hi - When I upload a new document and then add it to an email template, I keep getting this "unknown deck". Does anyone know how to fix this? 

[SPare5]

Followed the above mentioned process for uploading a document. Have restarted pc and application several times, however after inserting the uploaded doc, typing in display text and hitting save/update sequence - the text returns to "unknown deck".

First time running into this issue but seems to be persisting. 

[Krystina]

"Unknown deck" is the field where the "link display text" populates. You simply have to fill out this box when seelecting the document you want to insert. See below screenshot. 

[Shubham_Sharma]

Hey @KHavens 

This seems to be an unexpected error 

Kindly go through this article here: https://knowledge.hubspot.com/documents/use-documents 

Are you following the same process to upload the documents in the email template?

Let me know if you have any follow up questions!

[KHavens]

I follow that process and still get this error. It does not happen all the time though. Any ideas how to fix this?

[Shubham_Sharma]

@KHavens 

This seems to be an unexepted error its better to reach out to HubSpot support directly they can better assit you in these types of issues https://knowledge.hubspot.com/help-and-resources/get-help-with-hubspot