Disable tracking links in email (templates)

[PaulHub]

Hello,

Does anybody knows how to disable tracking links in Hubspot emails, more specific in email templates and sequences? I do want to track the email itself but I don't want Hubspot to convert the links within the email (e.g. for spam reasons). 

It might be possible to disable it when creating an email on the spot but I also work with templates and sequences. So, tracking emails Yes, converting links within the email No. 

Kind regards,

Paul 

[SMidHub3]

+1

I want the same, disable only link-tracking, not globally

[karstenkoehler]

Hi @PaulHub,

Yes, you can find the setting here: https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-email-tracking-or-attachment-loggi...

Disabling tracking does not affect email logging which will still be possible.

Best regards!

[danny_adair]

Thanks Karsten,
Sorry this doesn't seem to be working for me.
I disabled "Track email opens", "Track clicks" (both HTML and plain text), selected "Don't add source tracking tags" and disabled "Identity tracking".
All the links in my emails (except fully spelled out URLs) are converted to links going to "hs-sales-engage.com".
How can I prevent this conversion?
Happy to do it globally.
Thanks for your help!

Cheers,

Danny

[danny_adair]

Sorry Karsten!
I should have read that more carefully. I thought I was already in the correct (global) settings. Disabling "Allow all users to track emails..." under Settings->Objects->Activities did indeed prevent the tracking conversion.
Thank you!

Cheers,

Danny

[PaulHub]

Hello Karsten,

Thanks for your prompt response. I know this page but that isn't the solution I'm looking for. In these settings you simply switching tracking in general on/off. When Off, emails  and links won't be tracked anymore. I only want to switch off link tracking. 

Best regards,

Paul

[karstenkoehler · Accepted solution]

@PaulHub if you want to keep open tracking but disable link tracking, that's currently not possible. You either get both or none, unfortunately.

You could request more nuanced settings in the HubSpot Ideas section: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

For now, unfortunately, you have to choose.

[PaulHub]

Ah right, then I will submit it as an idea... 🤔