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DRayner
Participant

Deleting email addresses

SOLVE

Hi, does anyone know whether deleting an email address, deletes all emails previously sent to that emaill address?  We have a client with 3 email addresses on file but only wants us to use one but i'm anxious about deleting the record in case it deletes all previous emails.

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1 Accepted solution
Jigar_Thakker
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Deleting email addresses

SOLVE

Hi @DRayner ,

Deleting an email address from HubSpot will not remove the historical emails associated with it. The emails will remain in the contact's record, as the data is attached to the contact itself. Changing the primary email address won’t affect the historical data.

However, if you’re concerned, you can take the following steps as an extra precaution:

 

  • Set up a new contact record using the new email address.
  • Merge this new contact with the existing one. ( Refer here)
  • Set the new email address as the primary.
  • Delete the old, secondary email address.

While this approach isn’t required, it offers a way to manage the email addresses more effectively if you prefer. 

If this helps, feel free to mark it as the solution ✔️ and give it an upvote 👍 !

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2 Replies 2
DRayner
Participant

Deleting email addresses

SOLVE

Fabulous, thank you for your prompt reply 🙂

Jigar_Thakker
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Deleting email addresses

SOLVE

Hi @DRayner ,

Deleting an email address from HubSpot will not remove the historical emails associated with it. The emails will remain in the contact's record, as the data is attached to the contact itself. Changing the primary email address won’t affect the historical data.

However, if you’re concerned, you can take the following steps as an extra precaution:

 

  • Set up a new contact record using the new email address.
  • Merge this new contact with the existing one. ( Refer here)
  • Set the new email address as the primary.
  • Delete the old, secondary email address.

While this approach isn’t required, it offers a way to manage the email addresses more effectively if you prefer. 

If this helps, feel free to mark it as the solution ✔️ and give it an upvote 👍 !