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Customer opened email (NOT it was me just reading customer contact information)

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Regular Contributor

Hi!

 

When watching customer contact information via browser or phone app -> HS always tells me that customer opened email... Very annoying.

 

Is there a way to avoid this?

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Community Manager

Hi @mcpaha,

 

Are you sending the emails through Outlook? If so, this resource walks through self open notifications

 

When you refer to viewing the contact information, are you looking at the information in HubSpot, or a different platform? 

 

The more information, screenshots and details you can provide, the better the Community can assist.

 

Thank you,
Jenny


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