Sales Email

RT0808
Member

Creating emails and it not being in the outlook sent folder

I used to be able to create emails on the HubSpot website to a user and when sent, this email would be in my sent folder on my outlook desktop app.

 

Now I create an email on the website for a user, send the email and, although the user gets the email, it is no longer in my sent folder on my outlook desktop app.

 

Why is that? If someone can help me with this, that would be greatly appreciated.

 

Thanks.

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1 Reply 1
TiphaineCuisset
Community Manager
Community Manager

Creating emails and it not being in the outlook sent folder

Hi @RT0808 

 

Thank you for reaching out.

 

This article should help, it explains why this could be happening. 

 

Hope that helps.
Have a lovely day,
Tiphaine.


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