Create a workflow for contact enrolled in sequences

[MarionFrelon]

Hello,

I have been trying to create a workflow based on contacts already enrolled in sequences but can not set the enrollement trigger as it does not show sales emails in the list of trigger (marketing email ok but not sales email).

What I would like to do is that all contacts enrolled in any sequence would have its lifecycle stage updated to Sales Qualified Lead and its status updated to "attempted to contact". DOes anybody have an idea on this?

It would help a lot.

Thanks !

Have a great day

Marion

[MFrankJohnson · Accepted solution]

Short Answer: Sorry, no.

There is currently somewhat of a disconnect between HubSpot Sequences and HubSpot Marketing functionality. You may read about some of that in the Ideas Forum.
- see [HubSpot Ideas] Filter Contacts by Sequence Enrollment

[PamCotton · Accepted solution]

Hello @ktfritchen,

I was able to find this post in the HubSpot Community Ideas forum. The idea is currently being reviewed.

Upvoting here will alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here. 

Thank you,

Pam

[Valentina-Fuzey]

Any idea on how to trigger a workflow when someone in a sequence replies to the email? Seems unbelievable that you can do that for marketing emails but not for sequence emails...

[karstenkoehler · Accepted solution]

Hi @MarionFrelon,

As of this month, there are more filter options for sequences available in lists and workflows:

However, I believe that this was possible before already.

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@MarionFrelon wrote:

What I would like to do is that all contacts enrolled in any sequence would have its lifecycle stage updated to Sales Qualified Lead and its status updated to "attempted to contact". DOes anybody have an idea on this?

---

This could be achieved with the following criteria:

With the latest update, you could further specify the Last sequence enrolled, the total Number of sequences enrolled etc.

If this resolves the issue for you, you can help the community (and make my day) by marking this post as a solution.

Best regards!

[fdmz]

@karstenkoehler How can I mark your post as a solution?

[karstenkoehler]

Only the person who started the thread can, @fdmz, thank you though 🙂

[fdmz]

Thank you SO MUCH @karstenkoehler! 

[MarionFrelon]

Great, thank you for this reply

[ktfritchen]

This is something that I specifically asked the HS sales rep about and he said that it was possible... Frustrating 😞

[PamCotton · Accepted solution]

Hello @ktfritchen,

I was able to find this post in the HubSpot Community Ideas forum. The idea is currently being reviewed.

Upvoting here will alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here. 

Thank you,

Pam

[ktfritchen]

Upvoted. Thanks, Pam

[JeremyHong]

@MarionFrelon @MFrankJohnson @ConnorSlivensky 

Late to the party here, but contrary to what's been said, there are in fact better solutions than just, "No".

Option 1:

While you aren't able to specify which sequences you'd like to build a workflow off of, there IS a DEFAULT contact property called "Now in sequence". 

That being said, and considering that it sounds like you're primarily using sequences for cold outreach, you could create the workflow below:

Enrollment Trigger: Contact Property "Now in Sequence" is known.

Action 1: Update lead status to "Attempted to Contact". 

I understand this isn't as elegant (or useful) a solution as HubSpot SHOULD have, but it is nonetheless a solution to automate properties based off people being in a sequence. 

Option 2:

Create a custom property - eg. "Enrolled in X". 

Whenever your reps enroll/multi-enroll people into a sequence, have them also batch-set the custom property for the contacts being enrolled.

Use custom property in workflows.

Again, not the most elegant of solutions, but this would give you the ability to specifiy which sequences you'd like to build workflows off of. 

Hope this helps! 

[jackyb]

This is the most helpful post from the thread. Wish HS had more user friendly options.

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@JeremyHong wrote:

@MarionFrelon @MFrankJohnson @ConnorSlivensky 

Late to the party here, but contrary to what's been said, there are in fact better solutions than just, "No".

Option 1:

While you aren't able to specify which sequences you'd like to build a workflow off of, there IS a DEFAULT contact property called "Now in sequence". 

That being said, and considering that it sounds like you're primarily using sequences for cold outreach, you could create the workflow below:

Enrollment Trigger: Contact Property "Now in Sequence" is known.

Action 1: Update lead status to "Attempted to Contact". 

I understand this isn't as elegant (or useful) a solution as HubSpot SHOULD have, but it is nonetheless a solution to automate properties based off people being in a sequence. 

Option 2:

Create a custom property - eg. "Enrolled in X". 

Whenever your reps enroll/multi-enroll people into a sequence, have them also batch-set the custom property for the contacts being enrolled.

Use custom property in workflows.

Again, not the most elegant of solutions, but this would give you the ability to specifiy which sequences you'd like to build workflows off of. 

Hope this helps! 

---

[MFrankJohnson]

Of course you are correct, Hong. Must've been smokin crack when I originally answered this thread. haha 😉

While not elegant (as you point out), even a workaround is generally better than a 'no'. Good catch.

[JeremyHong]

Ha! Nothing wrong with a little crack every now and then 

[ConnorSlivensky]

Is there not a "sequence status" option as there is for workflows? Sorry I only work in Marketing Hub but I think those triggers should be there, in which case you'd use contact is "currently enrolled in x sequence" as your trigger.

[MarionFrelon]

Hi Connor,

thank you for answering my request. I have looked for such status option but could not find it

This is why I asked if anybody could guide me through sales workflows to maybe find it but you're right I think there should be one.

Marion

[ConnorSlivensky]

That's odd since sequences are very similar to workflows. 

@MFrankJohnson do you have any ideas?

[MFrankJohnson · Accepted solution]

Short Answer: Sorry, no.

There is currently somewhat of a disconnect between HubSpot Sequences and HubSpot Marketing functionality. You may read about some of that in the Ideas Forum.
- see [HubSpot Ideas] Filter Contacts by Sequence Enrollment

[MarionFrelon]

well that's exactly it... and unfortunately it asnwers the negative way but at least it answers.

Thank you very much @MFrankJohnson and @ConnorSlivensky  for helping out.

Have a good weekend

[MarionFrelon]

I can see Workflow status indeed but as you can see on capture below there is no "sequence status", not even when I go to the Activity dropdown menu, I get a "call status or task status" properties but nothing for sequences.

[MarionFrelon]

I'm gonna have a closer look at sequence status as you suggested and will be back if anything new.

Thanks again