Connecting personal email

[miguelbalbs]

I'm trying to get my team to send the emails within Hubspot, and we have connected their personal email address to the platform. 

However, when they actually try to send an email within Hubspot, their personal address doesn't show up, just being able to send email from our connected inboxes. 

Is that supposed to be like that?

[sttang]

Hello @miguelbalbs 👋🏻,

If your team has connected their emails in the integrations page (settings icon settings  > In the left sidebar menu, navigate to Integrations > Email integrations), the emails they have connected, should show up as options within the dropdown when they send out a Sales Email:Email integration

If they have had their personal inbox connected under the "Personal Emails" section but these emails of theirs are not within the dropdown, I would advise them to reach out to HubSpot Support so that we can dive deeper into this with them by hopping on your portal with their account and checking on their set-up. 

[miguelbalbs]

Thanks for the help. 

It seems that the process was fine, it just took a day for things to be updated.