Connect Inbox by Exchange

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Occasional Contributor

there is something wrong with my inbox connection, we are using Outlook and the Pop and IMAP are disabled by our company and only Exchange is available.

I have tryed with Office 365 connection but it ended with loading https://app.hubspot.com/sales?error=No+value+present

I have read the https://knowledge.hubspot.com/articles/kcs_article/email-tracking/connect-your-inbox-to-hubspot#conn...

but can't find Exchange, could you please help me with this, thank you.

 

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New Member

Same issue here.  I was able to connect my inbox, but I am looking to get the meetings integration done too, and I keep getting the same error and URL.

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New Contributor

I have the same issue.  Setting up a Microsoft 365 email for the "shared team email address" function in Conversations.  It loads a page with the following URL and nothing happens: https://app.hubspot.com/sales?error=No+value+present

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Community Manager

Hi all,

 

It sounds like there are a few issues here involving connecting inboxes.

 

@learner were you looking to be ungated for the exchange beta (which you have been)? 

 

@mjr228 are you looking to connect your calendar? Currently only calendars hosted by Google and O365 can be connected to the meetings tool. 

 

@JW66221 do you mind sending along a screenshot of where you are getting stuck? Were you able to connect your inbox to the conversations tool, or is the breakdown occurring during the setup? 

 

If I am misunderstanding, please let me know and I'm happy to help.

 

Thank you,
Jenny


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New Contributor

Hi, 

 

I am having same issue, trying to conecty my inbox; 

https://app.hubspot.com/sales?error=No+value+present 

 

Thanks

Regards, 

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Community Manager

Hi @Salordallin83,


I am not able to access that link. Do you mind sending along a screenshot of where you are getting stuck? 

 

The more screenshots, details and information you can provide, the better the Community can assist!

 

Thank you,
Jenny


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New Contributor

Hello! I am having the same issue as well. I am trying to get the email set up before I pitch the product to my company, however, everytime I go through the process it acts like it has completed but it just redirects me to that link and nothing happens.

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New Contributor

Hi, 

 

Yes I  am getting this pic.

 

issue hubspot.PNG

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Community Manager

Hi @Salordallin83 and @rkandrews15,

 

I just reached out to you directly with next steps.

 

Thank you,

Jenny


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New Contributor

I am having the same issue. How should I proceed?

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Community Manager

Hi @inshuya,

 

This thread has a variety of questions. Can you please share more specifics around what you are experiencing and what you have tried thus far? The more screenshots, details, and information you can provide, the better the Community can assist.

 

Thank you,

Jenny


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New Contributor

Hi,

 

I see the below screen once I try to connect my Outlook inbox to Hubspot,

Capture.PNG

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New Member

Hi,

There doesn't seem to be an "exchange" option on the email integration page, none of the others will work.

Any help?

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New Contributor

Similar to the screenshot shared from another user, when i try to connect my inbox OR connect the my calender with O 365 i get the same "sales?error=No+value+present."

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Community Manager

Hi @rossowens,

 

I am not seeing your email provider being Google or Office 365, which will be necessary for connecting your calendar to HubSpot.

 

If your inbox is not hosted by Google or Office 365, you can connect your inbox through IMAP

 

Thank you,
Jenny


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New Contributor

Jenny,

 

My email provider is hosted by Office 365 as I am able to log into my office 365 account with my email. Thoughts?


Thanks,

Ross

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Community Manager

Hi @rossowens,

 

While Office 365 may be your email client, an email provider is the service who hosts your email. 

 

If you would like to see who your email provider is, you can use this public tool.

 

Thank you,
Jenny


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New Contributor

Hi,

I am trying to connect my email (Exchange) to Hubspot.

I connected it through the Hubspot PlugIn and the Hubspot section Setting - Integrations - Email integrations. But after a few hours the connection gets broken and I receive this message (it happened more than once): 

Hubspot.JPG

How is that possible? What can I do?

Thank you,

Martina 

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Community Manager

Hi @MartinaCoemar,

 

Are you still experiencing this issue? If so, can you please direct message me the specific email address this is happening with? 

 

Additionally, I would recommend connecting with your IT team to confirm there are no settings within your email server that are preventing HubSpot from connecting/staying connected.

 

Thank you,
Jenny


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