Sales Email

AMednis
Member

Cannot change login email to a new email

SOLVE

Hi,

 

I trying to change my login email address but there is error. Tried. ms edge, safary (both also incognito). No chrome as Im not using it on my mac. Tried several days, support tol, that as Im am free user, should ask here. Below is a screen shot. Any idea?

 

 

Screenshot 2024-09-17 at 08.33.20.png

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1 Accepted solution
Gaurav_Aggarwal
Solution
Key Advisor | Partner
Key Advisor | Partner

Cannot change login email to a new email

SOLVE

Hey @AMednis 

 

Have you followed this article here: https://knowledge.hubspot.com/account-management/how-do-i-change-the-email-address-of-a-user 

 

To change the email address?

Gaurav Aggarwal
CEO Truva AI | Hubspot Partner
HubSpot Expert, Key Advisor

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Did my post help answer your question? Mark this as a solution.

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2 Replies 2
Gaurav_Aggarwal
Solution
Key Advisor | Partner
Key Advisor | Partner

Cannot change login email to a new email

SOLVE

Hey @AMednis 

 

Have you followed this article here: https://knowledge.hubspot.com/account-management/how-do-i-change-the-email-address-of-a-user 

 

To change the email address?

Gaurav Aggarwal
CEO Truva AI | Hubspot Partner
HubSpot Expert, Key Advisor

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

0 Upvotes
FarioConsulting
Top Contributor

Cannot change login email to a new email

SOLVE

Hi,
It maybe that you are receiving this error because a user previously existed with the email address you are trying to use?

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