Can't receive or send gsuite email in hubspot inbox

tessamoorman
Member

Hi,

 

We connect our gsuite mail to hubspot and also configured email forwarding in Google Domains. We don't see email in our Hubspot inbox. We do see our email in gsuite inbox.

 

In Google domains we get the notification that we have to verify our email but we don't receive a verification email in hubspot or Google mail.

 

Hope someone can help us out! 

 

Tessa

 

Screenshot 2020-09-28 at 16.33.59.png

4 Replies 4
PamCotton
Community Manager

Hey @tessamoorman 

 

Thank you for the screenshot, I will be tagging some of our top contributors  @Kevin-C , @Bruno_Teixeira , @BethanyH would you be able to share your thoughts to help @tessamoorman question?

 

Thank you,

Pam

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Bruno_Teixeira
Key Advisor | Diamond Partner

Hello, this is usually handled automatically by Hubspot, even for the inbox verification.

I suggest to you to try to connect by going to 

1. Settings
2. Email integrations
3. Connect personal inbox

And then follow the steps. If you continue to have this issue, I'd recommend you to contact the Hubspot support.

 

Hope that can helps.

 

Bruno Teixeira

Growth Manager

Cérès Growth Marketing

Hubspot Diamond Partner

bruno@ceres.agency
www.ceres.agency
linkedin
Contact us
tessamoorman
Member

Hello Bruno,

 

Thanks for your input. Very much appreciated.

 

We tried it but still no email in the Hubspot inbox. We do receive Facebook messenger messages but no mail from our Google Gsuite mailserver although it is connected in settings.

 

Best Regards,

TessaScreenshot 2020-09-30 at 08.58.41.png

Bruno_Teixeira
Key Advisor | Diamond Partner

Hello again,

 

Ok, try to check if your email domain was not added to the filters / blocked domain.

Go to Settings -> Integrations -> Email integration and check the tab Log and Track.

 

If it's not there, try installing the Hubspot Chromme extension and after make a test to see if it's gonna work. Here's the link to install the extension : https://chrome.google.com/webstore/detail/hubspot-sales/oiiaigjnkhngdbnoookogelabohpglmd?hl=fr

 

Hope that can helps.

Bruno Teixeira

Growth Manager

Cérès Growth Marketing

Hubspot Diamond Partner

bruno@ceres.agency
www.ceres.agency
linkedin
Contact us
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