Can't connect zoho mail to hubspot

[alanjdoolan]

I'm unable to add my zoho mail to hubspot  

 

[ekulabuhov · Accepted solution]

Check if your Two Factor Authentication is enabled by going here: https://accounts.zoho.com/u/h#security/authentication

If it is, you'll need to follow steps outlined here: https://www.zoho.com/mail/help/adminconsole/two-factor-authentication.html#alink5

That will generate a separate password you can use to connect HubSpot to Zoho.

Hope that helps!

[ColdNosesNews · Accepted solution]

I wanted to share this tip/screenshot with everyone ... I was having issues connecting my Zoho mail with Hubspot. No matter what I tried, it didn't work. I went into my email account on Zoho and got onto this page ("Mail Accounts" under Mail Administration).  Somehow (and I don't have a clue how), two options were "disabled;" the ActiveSync and IMAP Access. Once I "enabled" both, my email immediately connected to Hubspot.

Hope this helps someone else!

[pplaza · Accepted solution]

@alanjdoolan Would like to share with everyone the fix that I found.

When trying to connect a Zoho hosted email account, Hubspot automatically populates the Incoming Mail (IMAP) Server field with "imappro.zoho.com". Replace this with "imap.zoho.com" and it worked for me.

You can leave the port set to "993". 

Outgoing Mail (SMTP) - "smtp.zoho.com", port "465"

Hope this helps anyone who comes across this issue. 

[riipenadmin · Accepted solution]

I know this is way late, but for anyone still looking at this, it's because you need a paid zoho account to do this.  You can't use IMAP/SMTP for the free forever (max 5 users) account, you need at least the minimum paid subscription (mail lite at the time of writing).

[DianaGomez]

Hi @riipenadmin 😊

Thanks for sharing!

Best,

Diana

[NidShetty]

Hi all, 

I had faced the same issue and followed most of the accepted solutions on this thread.

I finally got it working by resetting my password and then enabling IMAP access on the mailbox actions in Zoho console and got it working.

[Max5]

this is no longer displayed in the current version of Zoho. if anyone has figured out a way around let us know!

[meltayeb]

I tried all the mentioned solutions. In my case I was have to do one more extra step, by unchecking the IMAP checkbox from Zoho Mail, Save, and Try. Of course it will not gonna work.

Then check the box of the IMAP from Zoho mail and try from HubSpot and it will gonna work.

Regads!

[pplaza · Accepted solution]

@alanjdoolan Would like to share with everyone the fix that I found.

When trying to connect a Zoho hosted email account, Hubspot automatically populates the Incoming Mail (IMAP) Server field with "imappro.zoho.com". Replace this with "imap.zoho.com" and it worked for me.

You can leave the port set to "993". 

Outgoing Mail (SMTP) - "smtp.zoho.com", port "465"

Hope this helps anyone who comes across this issue. 

[ekulabuhov · Accepted solution]

Check if your Two Factor Authentication is enabled by going here: https://accounts.zoho.com/u/h#security/authentication

If it is, you'll need to follow steps outlined here: https://www.zoho.com/mail/help/adminconsole/two-factor-authentication.html#alink5

That will generate a separate password you can use to connect HubSpot to Zoho.

Hope that helps!

[Renata]

Hi, I've done everything you mentioned above.

I still can't connect my inbox... Could you please help me?

[PamCotton]

Hello @Renata 

This usually occurs when a user's email/username and/or password are not recognized as correct credentials for their IMAP/SMTP servers.

This may be because and type error in their email or password. Some users may have usernames that differ from their email address and so they may need a correct username to log in. Sometimes some email providers require app-specific passwords to login. More information here.

I hope this helps.

Kindly.

Pam

[cowgirlish]

Hey Renata - after trying everything and even hiring someone to help me, I ended up changing email providers from Zoho to Gsuite and that solved the problem. 

Best of luck.

[kanishkasliit]

I have tried all methods that was mention but still its says "Unable to create inbox for this user."

[ColdNosesNews · Accepted solution]

I wanted to share this tip/screenshot with everyone ... I was having issues connecting my Zoho mail with Hubspot. No matter what I tried, it didn't work. I went into my email account on Zoho and got onto this page ("Mail Accounts" under Mail Administration).  Somehow (and I don't have a clue how), two options were "disabled;" the ActiveSync and IMAP Access. Once I "enabled" both, my email immediately connected to Hubspot.

Hope this helps someone else!

[cowgirlish]

I'm trying to get Hubspot pulling in my Zoho-hosted emails to no avail.

Trying to follow the suggestion above but can't find "Mail Accounts" under Mail Administration"

Does anyone know where this is located now?? Thanks.

[tanismeginbir]

Thank you!  This solved my issue completely.  So simple

[jennysowyrda]

If you are still stuck, can you please answer the additional questions outlined in this article so that we can advise on next steps? 

Thanks,
Jenny