Can I connect a personal email that is both Gmail and Outlook to Hubspot?SOLVE
Dec 7, 2020 10:20 PM
I'm using a personal email that is both Gmail and Outlook (Microsoft Office 2016), for instance, firstname.lastname@example.org.
I connected this email to Hubspot with the type of providers as Gmail, it's ok. But now, my sales rep also want to use this email as an Outlook email, I connected this email with the type of providers as Other account and connect via IMAP.
However, when the Outlook email is successfully connected, Gmail was disappeared. So is there any way to connect both Gmail and Outlook for a personal email to Hubspot?
My purpose is that when the sales rep uses Gmail or Outlook, every email they send and receive from contacts will be logged in to Hubspot CRM.
Please advise me!
Solved! Go to Solution.
Dec 8, 2020 3:49 AM
Yes, the sales rep needs to select Google / Gmail when when connecting the inbox. (If you do it for them, it will not show up in their account.) All emails sent from HubSpot and most replies will be tracked then. Alternatively, they could install the Outlook desktop add-in.
If your IT has set up the email account in Outlook using POP, emails are downloaded to Outlook and then deleted from the server. The sales rep can not access them anymore through Gmail. The difference between POP and IMAP is explained here: https://support.microsoft.com/en-us/office/what-are-imap-and-pop-ca2c5799-49f9-4079-aefe-ddca85d5b1c...
Hope this helps!
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