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AHall5
Membre

Broken BCC and emails not logged

Résolue

Hi, 

 

We are BCCing the 2519569@bcc.hubspot.com, however only a portion of our emails are being logged. Furthermore, I have tried to FWD emails that were not captured in Hubspot to this email, and it is still not logging. How can I ensure my emails are properly being captured? Also, can emails still be logged if using mail merge through outlook?

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karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Broken BCC and emails not logged

Résolue

Hi @AHall5,

 

There are some requirement for BCC email logging. Could you confirm that all requirements to log emails to the CRM are met for all emails that are affected??

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Voir la solution dans l'envoi d'origine

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ThreadsHelp2018
Contributeur de premier rang

Broken BCC and emails not logged

Résolue

Hi @AHall5 

 

You may find the following article useful which discussed the most common reasons for emails not logging in HubSpot. Hope this helps!

 

Best!

 

 

 

karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Broken BCC and emails not logged

Résolue

Hi @AHall5,

 

There are some requirement for BCC email logging. Could you confirm that all requirements to log emails to the CRM are met for all emails that are affected??

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Votes