Broken BCC and emails not logged

SOLVE
AHall5
Member

Hi, 

 

We are BCCing the 2519569@bcc.hubspot.com, however only a portion of our emails are being logged. Furthermore, I have tried to FWD emails that were not captured in Hubspot to this email, and it is still not logging. How can I ensure my emails are properly being captured? Also, can emails still be logged if using mail merge through outlook?

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Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @AHall5,

 

There are some requirement for BCC email logging. Could you confirm that all requirements to log emails to the CRM are met for all emails that are affected??

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Solution
Most Valuable Member

Hi @AHall5,

 

There are some requirement for BCC email logging. Could you confirm that all requirements to log emails to the CRM are met for all emails that are affected??

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

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ThreadsHelp2018
Top Contributor

Hi @AHall5 

 

You may find the following article useful which discussed the most common reasons for emails not logging in HubSpot. Hope this helps!

 

Best!