Broken BCC and emails not logged

[AHall5]

Hi, 

We are BCCing the 2519569@bcc.hubspot.com, however only a portion of our emails are being logged. Furthermore, I have tried to FWD emails that were not captured in Hubspot to this email, and it is still not logging. How can I ensure my emails are properly being captured? Also, can emails still be logged if using mail merge through outlook?

[ThreadsHelp2018]

Hi @AHall5 

You may find the following article useful which discussed the most common reasons for emails not logging in HubSpot. Hope this helps!

Best!

[karstenkoehler · Accepted solution]

Hi @AHall5,

There are some requirement for BCC email logging. Could you confirm that all requirements to log emails to the CRM are met for all emails that are affected??

• The user sending the email has sales access.
• The email address from which you are sending the email must be one of the following:
  • A user in your account.
  • One of your connected personal emails.
  • An alias in your email client (either an alias that has been configured in your connected Gmail inbox, or an alias added to your Profile & Preferences).
• The email address of the recipient is not listed in your Never Log list.

Best regards!