- The minimum required User Role is Sales User. - The email address that you are sending from must match the email address of a user in your HubSpot portal. This prevents someone outside your company, maliciously spamming the BCC address. - HubSpot won't log emails that you send to co-workers based on email domain. - HubSpot will create a contact when you email someone who doesn't yet exist in your CRM.
- Please note: if you manually use the BCC address in an email client without tracking, this will simply log the email on a contact record in your CRM. This will not allow you to track opens or clicks on your emails.
Let me know if, after reading this article, you're still having issue with logging.
Hey @AndyJamo this can happen if one of the following occurs:
1. If the email address sending the email doesn't match a user from the portal ID. 2. If the email is sent to a colleague email address which has the same email sending domain. 3. If a forwarded email is missing the forwarding information.
4. HubSpot's system looks at the block of text that is automatically added by your email client when you select the forward button, which usually looks something like this:
...The message text block must be present at the top of the email and in English.
Thanks @roisinkirby. However, all four requirements are being met. It is strange. When i forward an email manually to Hubspot it appears. However, when I use the BCC function they don't seem to be appearing.
I've just tried changing from the customised BCC address ******@bcc.hubspot.com back to the accountnumber@bcc.hubspot.com.
Having exactly the same issue but from EmailJS via Amazon SES
Is it possible that something additional is expected in the Email headers @roisinkirby ? Does hubspot filter out mailer services such as Amazon SES for example so only client agents genrated emails are accepted ?
Hey @Robin@CB-Barry the BCC log is supported in Microsoft Outlook and Gmail only.
For custom integrations and APIs using either HubSpot's CRM or form tools, you will need to refer to our developer documentation. Support can be found also on our Developer Forum here.
@Robin and anyone else with this issue - you can get contacts into Hubspot by using Collected Forms from the Free Marketing tier tools and drop in the code snippets. I now have form submissions creating contacts and going upto Email.js
Now looking at taking Email.js out of the equation actually since Hubspot now seems to do just about everything I need!
I am using outlook 365 and the bcc used to work. However it stopped working within the last month and I havent changed anything. I readded my email account, deleted everything tried it again. Nothing gets tracked.
Is there any way to fix this?
WIthin the last month I feel like all important features broke down.
I would love to buy the premium account but with an external server I cant use anything anymore...
Yes - It is a mail service which we are using to send out emails in response to a form being filled out on our website. EmailJS is the service we are using to recieve the form post data and generate the emails which Amazon SES then does th at actual sending of.
The flow I am trying to get working is:
Website Form -> EmailJS (adds Hubspt Sales BCC) -> Anazon SES ->New Contact in Hubspot Sales.
It could be EmailJS mangling the fields but they looked OK. Would be good to know if the above should work in principle from Hubspots's point of view before I dig any deeper into why it is not all joining up.
This was helpful, thanks. My issue is that I need to send some emails from the info@company email address and even though it's the same domain as my email address, the bcc won't work. Is there any way to get around this?
Is this info@ email address set up in your CRM account? By this I mean, is there a User Profile in your CRM set up on this email address? This is necessary for the forwarding to work.