Jun 11, 2021 7:57 AM
Hope this is the right place to ask this. We have all our automated emails BCC to our Hubspot Outgoing address (so that Hubspot logs all our communications with our users - manual and automated).
It has worked great for months. 2 days ago, it broke, and despite the email being correct in our system (the same as Hubspot settings gives me, and the same we've always used), every single one of these BCC emails is now being rejected by Hubspot.
I thought I saw a notification of an issue with this on Hubspot, but that notification has gone away and our emails are still not getting through.
Anyone else experiencing this? Anyone have any ideas what might be going on?
Appreciate any tips,
Jun 14, 2021 4:24 AM
Thank you for reaching out.
Would you mind clarifying further what's happening? Do you get an error message, a bounce? Or is it just that the emails aren't logging in HubSpot, without error message? When you say the emails aren't getting through, are you talking about the logging in HubSpot or that the emails aren't getting through to the recipient?
The more information, screenshots, and details you can provide the better we can assist!
Jun 14, 2021 5:39 AM
Jun 14, 2021 9:48 AM
Thank you for your reply and the details.
I cannot see any screenshots on your reply? You can add them by clicking on the little camera button next to the smiley when you're drafting your response.
Jun 14, 2021 12:02 PM
Ah sorry, I tried replying by email (as prompted when notified of your reply) but the attachments I added there clearly didn't get through. (no problem - just letting you know what happened)
Here they are:
Jun 15, 2021 3:57 AM
Thank you for your reply!
Ok so first of all it seems that only the bcc send is not working but you recipient should receive it. It looks exactly like the issue HubSpot had a few days ago, I'm wondering if this is related.
If this does not help, could you send me via DM the email adress you're sending the emails from? As well as a specific example with day & time (precising the timezone) when one of those emails has been sent?
Jun 15, 2021 4:13 AM
Yeah the emails are getting through fine. I would just like to log them.
These emails are not being sent using an extension. They're being sent by our server (on AWS). Do you have any troubleshooting steps when there's not an extension? Will DM you now.
Jun 15, 2021 11:21 AM
I received the DM and replied to you there.