2 Accepted solutions
Hi @Emmanuele1,
Unintuitively and sadly, this is currently not possible. Automated emails are only displayed on contact records, not on any other record type. I'm not aware of any feasible workarounds that don't involve coding / developing an application based on the HubSpot API.
However, other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Automated-emails-associated-with-tickets-to-be-visibl...
These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand. I'd recommend commenting and upvoting.
You can also help other HubSpot users find this request more easily (and drive traction) by accepting my reply as a solution. I'd appreciate it, too.
Have a great day!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
@Emmanuele1 Yeah, I can see why this would be valuable to you, but by desing, marketing emails only appear in the contact.
A workaround we've used is to create a task linked to the ticket or add a note in the same workflow. This makes an entry in the ticket timeline and the email send action sort of visible in the ticket.
This workaround might help you a lot. It's been very useful for my clients.
 | Martin Angeletti HubSpot Veteran (12+ years) ❌ Worried about messing up your HubSpot? I've got your back. ✅ Join the thousands of people who have discovered how to avoid problems with simple tricks and have started to dominate HubSpot (and not be dominated). ⛅️ Don't get left behind. → Click the subscribe button and scroll down to find the opt-in box. Subscribe |
| Did I help answer your question? Mark this as a solution. |
@Emmanuele1 Yeah, I can see why this would be valuable to you, but by desing, marketing emails only appear in the contact.
A workaround we've used is to create a task linked to the ticket or add a note in the same workflow. This makes an entry in the ticket timeline and the email send action sort of visible in the ticket.
This workaround might help you a lot. It's been very useful for my clients.
| Martin Angeletti HubSpot Veteran (12+ years) ❌ Worried about messing up your HubSpot? I've got your back. ✅ Join the thousands of people who have discovered how to avoid problems with simple tricks and have started to dominate HubSpot (and not be dominated). ⛅️ Don't get left behind. → Click the subscribe button and scroll down to find the opt-in box. Subscribe |
| Did I help answer your question? Mark this as a solution. |
Hi @Emmanuele1,
Unintuitively and sadly, this is currently not possible. Automated emails are only displayed on contact records, not on any other record type. I'm not aware of any feasible workarounds that don't involve coding / developing an application based on the HubSpot API.
However, other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Automated-emails-associated-with-tickets-to-be-visibl...
These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand. I'd recommend commenting and upvoting.
You can also help other HubSpot users find this request more easily (and drive traction) by accepting my reply as a solution. I'd appreciate it, too.
Have a great day!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
