Attachments in outlook don't appear in Hubspot

[ACantarero0]

Hello all! 

Just found a bit of a problem when trying to send an email from outlook with some attachments. 

The thing is that the email gets recorded in Hubspot without any problem but not the attachements, so I have to upload the attachments manually, which is not practical at all. 

Any tips on how to solve it?

Thanks

[KMcLeod9]

Hi,

I am experiencing the same problem, when I send an email to hubspot to show up in the activity section the attachment doesnt show up. The setting to allow email attachments is ticked.

Kmc

[karstenkoehler · Accepted solution]

Hi @ACantarero0,

This sounds like someone may have turned off attachment logging, could you double check? https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-email-tracking-or-attachment-loggi...

Best regards!