Sales Email

avik
Member

Allow / Deny List Error

SOLVE

Hi Team,
There is an issue with the allow/deny list due to which the automatically company-generated emails are going to spam

I want to keep the automatic response email feature unchecked

avik_0-1658225781050.png


When I try turning it off and save, the following error shows up

avik_1-1658225870741.png


Please share a resolution ! We have tried multiple ways but it doesn't work due to which a few of our important emails get skipped from the HubSpot inbox.

Look forward to your reply 🙂
Thanks!

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Allow / Deny List Error

SOLVE

Hi @avik,

 

Are you a super admin in your portal? If not, can you have a super admin try to make this change?

 

If that doesn't work, have you tried another browser / private window or different device altogether?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Allow / Deny List Error

SOLVE

Hi @avik,

 

Are you a super admin in your portal? If not, can you have a super admin try to make this change?

 

If that doesn't work, have you tried another browser / private window or different device altogether?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.