Alias GMAIL email doesn't show up

Visitor

Hi,

I just read the guide https://knowledge.hubspot.com/articles/kcs_article/email/add-an-email-alias

 

But in my case for some reason, the option to select an email alias to send from is not available in hubspot, although I can see it in my Gmail account.

I am using the free version, I don't know if that has something to do with it.

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Community Manager

Hi @GonzaloSS,

 

You should be able to add an email alias through your free portal. Do you mind sending along a screenshot of what you see under the "profile and preferences">"security" settings within your portal?

 

Thank you,
Jenny


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New Contributor

I am having the same problem. I've created the Gmail aliases in Gmail (Gsuite). I connected the email to Hubspot. However, I cannot select the alias in the "from" dropdown list.

Adding the alias in "profile and security" is not an option, as all team members need to be able to write using the aliases.

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Community Manager

Hi @linakatan,

 

I see you posted your question in multiple threads. Can you please follow up in this thread to ensure we troubleshoot the problem in one thread.

 

Thank you,

Jenny


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