AI assistant to draft replies on prospect email from scratch (or livechatai / Text.cortex integratio

[KSavchenko]

Hi! I want to have AI assistant to help me to reply to my prospect's messages in HubSpot > Conversations.

I know that HubSpot has AI Assistant in Conversations, but it can only rewrite content that you started to prepare. But it can't draft a reply from scratch based on inbox messages and info about my company (correct me if I'm wrong).

On the other hand, there are tools like livechatai.com and Text.cortex that can be trained on data about a company and the company's tone of voice and draft excellent replies to emails based on that. But those tools work only outside of HubSpot, and I haven't found any direct integrations of them to HubSpot. So I can only copy my emails to those tools and then copy generated replies back to HubSpot.

Has anyone solved this already and is able to get email replies drafts directly in HubSpot > Conversations?

P.S. I also explored ChatSpot but it works only outside of HubSpot as well (in ChatSpot itself or in Gmail or Outlook).

[GG13usepulseai]

I’m working on a tool that does just this in Gmail and can be adapted to work for Hubspot. It trains on your email history, uses similar responses for style, and also integrates with tools like Slack and Notion to use for additional context. It automatically determines which emails you’re likely to respond to and automatically drafts a reply. You can try it for free at https://usepulse.ai/gmail

[Jigar_Thakker · Accepted solution]

Hey @KSavchenko 

As per my knowledge, this is not directly possible in HubSpot but you can take a look into the HubSpot knowledgebase if they can help you in this further: https://knowledge.hubspot.com/conversations/compose-and-reply-to-emails-in-the-conversations-inbox 

https://knowledge.hubspot.com/chatflows/create-a-bot 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.