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Reporting & Analytics

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viens666 le Juin 03, 2024

Analyze Chatflows

Hey all, My company uses chatflows to help customers. When I go to the details of a specific chatflow it shows me sessions: started; completed; and abandoned; (this is the top banner) below that I can add and remove actions as needed to analyze Lire la suite

Répondre Chat

0 Mention J'aime

7 Réponses

Solution Acceptée

RubenBurdin

Contributeur de premier rang

Septembre 10, 2025 12:35

Hi @viens666 That mismatch you’re seeing is something a lot of teams have noticed, and in 2025 the reporting around chatflows still works t...Lire la suite

Résolues

ASaigal3 le Avril 09, 2021

Chatbot Attribution - How can I find 'leads' that converted via a specific 'chat flow'?

We set the property ' inbound demo request = yes ' when the visitor fills in the demo request form via the chat bot. How can I find a list of these leads? I tried doing 'Original Source Drilldown-1 = Conversations' but that doesn't seem to giv Lire la suite

Répondre Analytics Tools Chat Reports

5 Mentions J'aime

9 Réponses

Solution Acceptée

DChepik

Modérateur HubSpot

Mars 30, 2023 04:45

A custom solution for this case would be using custom properties: Create a custom property like "Chatflow Origin". I recommend creating it a select...Lire la suite

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ErinGerg le Septembre 24, 2018

Hubspot Chat Tool: Recording Conversions in Analytics/Adwords

Does anyone have any solutions/suggestions for recording live chat conversions in Analytics/Adwords? Can I record contacts created from live chat in Analytics and then create a goal that could translate to a conversion in Adwords? We are using the Lire la suite

Répondre adwords analytics Chat conversion tracking lead tracking live chat

9 Mentions J'aime

33 Réponses

Solution Acceptée

derekcavaliero

Contributeur | Partenaire solutions Platinum

Mai 02, 2019 16:39

UPDATE: Actually, digging into this further, tracking when the "conversation is started" is possible. <script> window.addEventLis...Lire la suite

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