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Reporting & Analytics

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Solved

viens666 on June 03, 2024

Analyze Chatflows

Hey all, My company uses chatflows to help customers. When I go to the details of a specific chatflow it shows me sessions: started; completed; and abandoned; (this is the top banner) below that I can add and remove actions as needed to analyze read more

Reply Chat

0 upvote

6 Replies

Accepted solution

CC-Oliver

Top Contributor | Partner

June 04, 2024 07:53

You could look at the Contact property 'Record Source' for this. If the chatbot has generated a new contact, this will show as 'Conversations'. C...read more

Solved

ASaigal3 on April 09, 2021

Chatbot Attribution - How can I find 'leads' that converted via a specific 'chat flow'?

We set the property ' inbound demo request = yes ' when the visitor fills in the demo request form via the chat bot. How can I find a list of these leads? I tried doing 'Original Source Drilldown-1 = Conversations' but that doesn't seem to giv read more

Reply Analytics Tools Chat Reports

5 upvotes

9 Replies

Accepted solution

DChepik

HubSpot Moderator

March 30, 2023 04:45

A custom solution for this case would be using custom properties: Create a custom property like "Chatflow Origin". I recommend creating it a select...read more

Solved

ErinGerg on September 24, 2018

Hubspot Chat Tool: Recording Conversions in Analytics/Adwords

Does anyone have any solutions/suggestions for recording live chat conversions in Analytics/Adwords? Can I record contacts created from live chat in Analytics and then create a goal that could translate to a conversion in Adwords? We are using the read more

Reply adwords analytics Chat conversion tracking lead tracking live chat

9 upvotes

33 Replies

Accepted solution