Workaround for Google Tag Manager on CTAs/Forms

[Dbedsole1]

We use Google Tag Manager (GTM) to track button clicks with our site. We are noticing with the non-legacy CTA buttons and the new forms that GTM is not seeing the button click. Has anyone experienced this/does anyone have the proper way to set these up so it captures these events? On the GTM preview it doesnt even show there is a button click

[alyssamwilie · Accepted solution]

For HubSpot forms you would need to setup a custom listener in GTM to track submissions or other events. Here's a tutorial you can follow to do so: https://www.analyticsmania.com/post/track-hubspot-forms-with-google-tag-manager-and-google-analytics...

For buttons, even legacy should be able to be tracked with a regular Button Click trigger (https://analytify.io/how-to-track-button-clicks-in-google-tag-manager/), if tracking All Clicks doesn't work you could try tracking clicks based on element class. All legacy CTA buttons have the class 'hs-button'.

[STierney]

Hey @Dbedsole1 - thanks for posting in the Community!

I'd like to tag in some experts here to see if they have insight on this behavior. @Bryantworks, @alyssamwilie, and @HFisher7 - any thoughts on how to capture non-legacy CTA clicks within Google Tag Manager?

Shane, Community Manager