Unable to find reports for tickets and tasks

[bala100593]

Hi,

To measure the performance of the sales and support team. I need to generate some reports but I am not able to. So can anyone from Hubspot support help me out to generate the following reports. Thanks in advance.

1. I am unable to find a report to see a list of open support tickets. 
2. I am unable to find a report to see a list of open tasks created by me and assigned to other users

[PamCotton]

Hi @bala100593 

Happy Friday, If you are looking for your support team's tickets you can create a custom report that is based in the "Ticket Status" and "Count of Tickets" to be able to see your open tickets.  (Custom reports is a paid feature) 

Ticket status

For the second question, I will be tagging some of our top contributors that will be able to give more information, @mikedupuy, @MAC-MCB, @mikeward would you be able to give us some thoughts here please? 

Or I would also recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter

I wanted to share some additional resources in our Community and Knowledgebase that may help as well. 

• Ticket reporting (Community-related post) 
• Default service dashboard reports ( Knowledge Base)

Thank you,

Pam