Tracking/reporting email forwards

SOLVE
vfiebelmann
Member

Hi there,

 

Is it possible to lead score and/or track when someone forwards one of our emails?

 

Thanks

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1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @vfiebelmann,

 

This is not possible, HubSpot generates tracking links specifically for each recipient. (This can have the effect that the numbers of opens and clicks are very high for some contacts – because they forwarded this email to a colleague or team.)

 

The only workaround that I know of is a bit old-school. You would create a mail-to-link, click here for an example. Code below:

 

mailto:vfiebelmann@test.com?subject=HubSpot%20Community%20Demo&body=Hey%2C%20I%20found%20this%20post%20I%20wanted%20to%20share%20with%20you%2C%20check%20it%20out%3A%20https%3A%2F%2Fcommunity.hubspot.com%2Ft5%2FReporting-Analytics%2FTracking-reporting-email-forwards%2Fm-p%2F428634%20Cheers!

 

You can generate these links using this tool: https://mailtolink.me/ All of this would be plain text, however. The recipient field would be left empty (for the forwarder to fill). The link within the mail-to-link could be a tracking URL, created with HubSpot or Google (which would allow you to trace back form submissions and activity to this specific link).

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Most Valuable Member

Hi @vfiebelmann,

 

This is not possible, HubSpot generates tracking links specifically for each recipient. (This can have the effect that the numbers of opens and clicks are very high for some contacts – because they forwarded this email to a colleague or team.)

 

The only workaround that I know of is a bit old-school. You would create a mail-to-link, click here for an example. Code below:

 

mailto:vfiebelmann@test.com?subject=HubSpot%20Community%20Demo&body=Hey%2C%20I%20found%20this%20post%20I%20wanted%20to%20share%20with%20you%2C%20check%20it%20out%3A%20https%3A%2F%2Fcommunity.hubspot.com%2Ft5%2FReporting-Analytics%2FTracking-reporting-email-forwards%2Fm-p%2F428634%20Cheers!

 

You can generate these links using this tool: https://mailtolink.me/ All of this would be plain text, however. The recipient field would be left empty (for the forwarder to fill). The link within the mail-to-link could be a tracking URL, created with HubSpot or Google (which would allow you to trace back form submissions and activity to this specific link).

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

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