Tracking URLs - Source and Medium backwards?

chrisminar · ‎Nov 1, 2018

Hi,

Am I the only one that noticed that source and medium are now switched around under tracking URLs? In fact, Google Analytics is now reporting the channel as Other because the medium is not being set correctly. Please weigh in so we can get this fixed!

As you can see in the image below, it used to be right but now it is backwards!

MPeach · ‎Nov 2, 2018

Hey Chris,

I had another look and submitted a support ticket myself and after speaking with HubSpot support it looks like this is definitely a bug and they ensure me that their development team is looking to resolve this. So the good news is this should be fixed shortly.

From the look of their response to your ticket, it looks as though the HubSpot support team probably didn't completely understand the problem you were having when you initially submitted your query, which was why their response was more around the setting up of tracking links. As a recommendation, I find that in my experience the best approach is to attach screenshots to your tickets so that the support team can see clearly the issue you may be experiencing.

All the best, and hopefully this bug will be resolved shortly.

Regards

Michael Peach

View solution in original post

SebKoppjes · ‎Mar 11, 2021

Why is this backwards? Makes no sense!

TitiCuisset · ‎Mar 11, 2021

Hi @SebKoppjes @kirvis

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

Thank you!

Best

Tiphaine

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kirvis · ‎Feb 10, 2021

Any news on this issue?

It seems as if source and medium are still mixed up when creating tracking URLs in Hubspot.

MPeach · ‎Nov 2, 2018

Hi Chris,

Good catch!

This looks to be a bug in the HubSpot back end as I have checked a number of my clients accounts and see the same issue occurring.

The best suggestion I have is to raise a support ticket with HubSpot using the help button in the bottom right corner when you are in your portal. Hopefully this will bring this to their attention quickly so we can get this resolved ASAP.

All the best.
Michael

chrisminar · ‎Nov 2, 2018

So interesting. I did log a ticket and I was told to post to the community. I'm trying to get support to show that this is a real issue.

I'm also shocked the tool is in beta when it existed previosuly.

Here is the reply from support.

MPeach · ‎Nov 2, 2018

Hey Chris,

I had another look and submitted a support ticket myself and after speaking with HubSpot support it looks like this is definitely a bug and they ensure me that their development team is looking to resolve this. So the good news is this should be fixed shortly.

From the look of their response to your ticket, it looks as though the HubSpot support team probably didn't completely understand the problem you were having when you initially submitted your query, which was why their response was more around the setting up of tracking links. As a recommendation, I find that in my experience the best approach is to attach screenshots to your tickets so that the support team can see clearly the issue you may be experiencing.

All the best, and hopefully this bug will be resolved shortly.

Regards

Michael Peach

chrisminar · ‎Nov 2, 2018

Thanks Michael! I appreciate it!

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