Tracking URL creation failed

[CJohns7]

I'm trying to create URL tracking links with the Tracking URL builder, it's been working fine for the last hour and now I keep getting a red message with "Tracking URL creation failed"

Nothing wrong with URLs or wifi. Any ideas? Is there a limit to the number you can do? - I'm under a time constraint. 

[karstenkoehler]

Hi @CJohns7,

Have you tried another browser or clearing cache/cookies?

Best regards!

[CJohns7]

Yes I did

[karstenkoehler]

Hi @CJohns7,

That's very strange. Sometimes these issues disappear after a short while, could you check if this is still happening?

Best regards!

[CJohns7 · Accepted solution]

Update, we found via our social tab, that we'd reached our monthly bitly limit and that's why it wasn't working. We disconnected it until tomorrow so it's all working now. The social tab showed what the error was, but the tracking link one gave no indication. If anyone is in the same boat, check your bitly limit. 

[oskuuinc]

Ah

[karstenkoehler]

Ah, you hadn't mentioned that you're using bit.ly. Glad it's resolved, @CJohns7.