Social Media Comments Report

[oaguirre9]

Is there a way to pull a report of all comments made on one of our social media posts through HubSpot?

[Gaurav_Aggarwal · Accepted solution]

Hey @oaguirre9 

The Interactions report shows the number of likes, reactions Facebook and comments on your social posts published anywhere on your connected accounts.

This will also include posts that were published to your connected social accounts outside of HubSpot if this is selected in your social account settings for more details on this kindly follow this article: https://knowledge.hubspot.com/social/analyze-social-reports 

[oaguirre9]

I am still having difficulty viewing people's comments on social published external posts in HubSpot.

[Gaurav_Aggarwal]

@oaguirre9 

It would be helpful for me to explain if you can share a screenshot and explain clearly whether you are looking for a report of some external comments on your social media accounts for your clarification kindly go through each point thoroughly: https://knowledge.hubspot.com/social/analyze-social-reports  

[kennedyp · Accepted solution]

Thanks for the help @Gaurav_Aggarwal! It sounds like maybe @oaguirre9 is looking to view the actual comments on HubSpot, which I believe is not possible. Any confirmation? 😊

[Gaurav_Aggarwal · Accepted solution]

Hey @oaguirre9 

The Interactions report shows the number of likes, reactions Facebook and comments on your social posts published anywhere on your connected accounts.

This will also include posts that were published to your connected social accounts outside of HubSpot if this is selected in your social account settings for more details on this kindly follow this article: https://knowledge.hubspot.com/social/analyze-social-reports