Reporting & Analytics

ytaonon
Participant

See what got someone reengaged

SOLVE

Thank God we've had a bunch of contacts who were unengaged for a while, then became reenaged. We ar elooking for a way to tell what date or email got them reengaged.

 

I was thinking of using Sends since last engagement, but I can't figue out a way to mark or workflow when it resets.


Any other ideas?

Thanks

0 Upvotes
1 Accepted solution
danmoyle
Solution
Recognized Expert | Elite Partner
Recognized Expert | Elite Partner

See what got someone reengaged

SOLVE

@ytaonon when I've had to investigate like this, I've started with looking at a single contact. Find one of the re-engaged, and look at their activity timeline. This should give you a couple of ideas. Then look at another couple and compare if it's similar. From there, you could build a contact view that includes the filter of what seemed to re-engage, and see all of those who meet that criteria. It takes time, but "forensics" always does! 

 


Did this post help solve your problem? If so, please mark it as a solution.


Dan Moyle

HubSpot Advisor

Learning Ops | Impulse Creative

[he/him/his]

239-244-8812 | 269-330-4696
dan@impulsecreative.com
https://impulsecreative.com/

View solution in original post

3 Replies 3
Kami
Participant

See what got someone reengaged

SOLVE

How about doing a survey using typeform?

i used it to do reviews on some amazing headwraps that you can find here: www.wrapcouture.co

0 Upvotes
danmoyle
Solution
Recognized Expert | Elite Partner
Recognized Expert | Elite Partner

See what got someone reengaged

SOLVE

@ytaonon when I've had to investigate like this, I've started with looking at a single contact. Find one of the re-engaged, and look at their activity timeline. This should give you a couple of ideas. Then look at another couple and compare if it's similar. From there, you could build a contact view that includes the filter of what seemed to re-engage, and see all of those who meet that criteria. It takes time, but "forensics" always does! 

 


Did this post help solve your problem? If so, please mark it as a solution.


Dan Moyle

HubSpot Advisor

Learning Ops | Impulse Creative

[he/him/his]

239-244-8812 | 269-330-4696
dan@impulsecreative.com
https://impulsecreative.com/
TiphaineCuisset
Community Manager
Community Manager

See what got someone reengaged

SOLVE

Hi @ytaonon 

 

Thank you for reaching out.

 

I want to tag some of our experts here - @danmoyle @NicoleSengers @stuartbalcombe do you have any idea for @ytaonon on this? 

 

Thank you!

Best

Tiphaine


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