Searching for .edu

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New Contributor

Hi All,

Does anyone know if you can search for the emails that contain ".edu". I have tried and it comes up with zero results when I know there are emails containing ".edu".

Chris

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Community Thought Leader

Should be *.edu.

#nlmtt

Hope that helps.

 

Best,
Frank

 

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Community Manager

Hi @CapChris,

 

Just to circle back on this, I have confirmed that using the  *.edu (or *.com) will be the best way to pull in all results. 

 

Thank you,
Jenny


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Community Thought Leader

>>"Does anyone know if you can search for the emails that contain ".edu". I have tried and it comes up with zero results when I know there are emails containing ".edu"."

 

Doesn't appear on the list of HubSpot's default contact properties (yet), but try searching the ('new'?) 'Email Domain' property instead. Looks like Email is no longer working in search the way it used to. (head shaking)

- see image

 

hubspot-crm-view-filter-wildcard-email-dot-edu.pngHubSpot Contact View Filter: Email Domain

 

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


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MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

Hope that helps.

 

Best,
Frank

 

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New Contributor

Had tried that one (using .edu in Email Domain) and still had nothing to show? It is the only filter I am using and I know .edu addresses exist, so I do not know why it is not working

Chris

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Community Thought Leader

Just to confirm @CapChris, you're using "*.edu" as your criteria?

 

Still having this issue, please share screenshots of ...

-1- A contact (where Email Domain contains '.edu')

-2- Your view filter in action [similar to my screenshot]

 

Will look at in the morning.

 

Hope that helps.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

Hope that helps.

 

Best,
Frank

 

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New Contributor

Screenshot 2019-05-23 at 16.23.22.pngHere you go. There are definitely contacts with .edu or edu in the email domain. I have also tried this in Reports with the same result - 0 records.

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Community Thought Leader

Should be *.edu.

#nlmtt

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

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Community Manager

Hi @CapChris,

 

To echo @MFrankJohnson's example, you should be able to search by .edu.

 

edit: I am investigating why the .edu requires a * and the .com does not (this is what I am seeing on my end). 

 

Additionally, if you have access to HubSpot Technical Support? I would recommend connecting with them if the filtering is not working as expected within your portal. 

 

Thank you,
Jenny


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New Contributor

Yep and also. I am entering *.ac and this is producing no results. For example I have  bath.ac.uk in the contacts database. On the *.edu search all the results end the domain with .edu of course, so that might be why they work. 

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Community Manager

Hi @CapChris,

 

Just to circle back on this, I have confirmed that using the  *.edu (or *.com) will be the best way to pull in all results. 

 

Thank you,
Jenny


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