Report stating no data problem.

[Rahibazam]

Hello everyone,
Could you please assist me with this problem?
The report below contains no data, but other sales reports contain data; I'm not sure why this report contains no data. I've changed the time frame to All the Time but still, it states the above-said issue.

Is there any way to resolve this?

[EbarakHossain]

@karstenkoehler, 
Hey Boss, is it the right report that Rahib is trying to achieve? Or, he should use the "Leads Response Time by Rep" Report? Thanks a lot for your kind suggestions. 

[karstenkoehler]

Hi @EbarakHossain,

I'm not sure which report exactly you're referring to?

In any case, it's not possible to measure the response time for incoming messages if those messages do not go into a conversations inbox. Outside of conversations inboxes, HubSpot is not tracking incoming emails.

Best regards

[EbarakHossain]

@karstenkoehler, I was referring to his report "Email Average First Response Time by Rep" - to make this report work, Rahib needs to connect the Sales Persons' emails with Conversations Inbox. 
I was wondering if we can find the rep's response time with the "Leads Response Time by Rep" report. Is it giving us Rep's response time or the leads' response time? Confusing! 

Any thoughts on this, @karstenkoehler?

[karstenkoehler]

Hi @EbarakHossain, are you sure "Leads Response Time by Rep" is a default report from the report library?

[EbarakHossain]

@karstenkoehler, Yes, I think so. It is available under Analytics Tools > Sales Analytics > Coach Reps & Teams > Lead Response Time by Rep. 

[karstenkoehler]

Hi @EbarakHossain,

This report shows the time between assignment and sales activity, not the time of the incoming email and activity:

"View the time required for a sales rep to respond to a newly assigned contact. Use this info to see which reps are the best at reaching out quickly."

Best regards!

[EbarakHossain]

@karstenkoehler Thanks, boss. It clears up my understanding. Cheers!

[karstenkoehler]

Hi @Rahibazam,

Which other filters are active in the bottom right?

Best regards

[Rahibazam]

Hi @karstenkoehler ,

That's the only filter, there's no other filter except that.

[karstenkoehler]

Hi @Rahibazam,

This report seems to be a conversations inbox report (see "Conversation filters" in the bottom right corner), not an activity report. Can you confirm that you'd like to report on conversations? https://knowledge.hubspot.com/conversations/use-the-conversations-inbox

Best regards

[Rahibazam]

I would like to pull reports for response times to emails that are sent to us from prospective clients. The idea is to measure sales people's response times to prospects. And also response times to clients. Can you please suggest how I can do that?

[karstenkoehler · Accepted solution]

Hi @Rahibazam,

HubSpot only tracks incoming messages when you've connected the respective email account as a conversations inbox: https://knowledge.hubspot.com/conversations/use-the-conversations-inbox

Otherwise, HubSpot will only track emails sent or replies to emails sent: https://knowledge.hubspot.com/email/log-email-replies-in-the-crm

If you want to see response times, you would have to connect your inbox as a conversations inbox.

Best regards!

[Rahibazam]

@karstenkoehler , thanks for helping out, I really appreciate this.