Redirected Tracking URL not tracking

[Anders24]

Hello community,

we have created a tracking url in hubspot which is tracking source and campaign. We tested it and it works fine.

Now one of our partners included a smartadserver advertising link which redirects to our tracking url. But this does not seem to work.

Is there something we have to consider when redirecting to the tracking url? Should'nt it be working anyway?

Thanks for your help

[TomM2]

Hey @Anders24 it's possible the redirect may be stripping out the query strings for the tracking url. When everything redirects and you end up on your page, does it still have the "?utm=&...." type characters at the end of it? If not it wouldn't be a tracking url. 

[Anders24]

Hi @TomM2 

Thank you for your quick response. The parameters are all there after the redirection...

[TomM2]

Is it possible to share the redirect link that's not tracking? 

[Anders24]

Hey @TomM2 

I sent you the Link via PM.

Thanks a lot!

[TomM2]

Hey @Anders24 thanks a mill 🙂 Just commenting here in case anyone else comes across this thread. 

I'm looking through your site and I can't see the HubSpot tracking code launching on the page, have you ensured the HubSpot tracking code is correclty installed? It needs to be installed within thes source of your page to track anything. 

This should stop all links tracking in HubSpot, so I'm unsure how you received any tracking on this tbh! 

[Anders24]

Hey @TomM2 ,

I acutally dont know how our IT implemented this, but I know its there 😉

We are getting the correct data from all kinds of sources and also when we use the describend tracking url without any redirection before it, we get the data we want... So this should be no problem.

Thank you very much for your effort!

[TomM2 · Accepted solution]

There's 2 things I would see at play here: 

1. The tracking code isn't correctly implemented. The script isn't loading on the page, so I would assume your IT team have used some custom implementation of this, which in my experience will always cause issues. This isn't guranteed to work so I would have your IT team install the HubSpot tracking code in the source of the page. Custom code injections will always cause issues. 

2. The ad redirect is a 302 redirect, I'm not 100% sure of this but it would be the only other issue I see. a 302 redirect doesn't pass authorithy to the terminating link. If you can change this to a 301 redirect this would resolve this if that's the issue! 

[Anders24]

Hi @TomM2,

thank you so much for sticking to this!

We finally found the reason why it is not working when we test it:

Apparently the adserver is blocked in our company which is why the data is not being transferred. Outside of our company WiFi it is working fine.

Sorry for causing you the inconvenience.