Reporting & Analytics

Anders24
Participant

Redirected Tracking URL not tracking

SOLVE

Hello community,

we have created a tracking url in hubspot which is tracking source and campaign. We tested it and it works fine.

 

Now one of our partners included a smartadserver advertising link which redirects to our tracking url. But this does not seem to work.

 

Is there something we have to consider when redirecting to the tracking url? Should'nt it be working anyway?

 

Thanks for your help

1 Accepted solution
TomM2
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Redirected Tracking URL not tracking

SOLVE

There's 2 things I would see at play here: 

1. The tracking code isn't correctly implemented. The script isn't loading on the page, so I would assume your IT team have used some custom implementation of this, which in my experience will always cause issues. This isn't guranteed to work so I would have your IT team install the HubSpot tracking code in the source of the page. Custom code injections will always cause issues. 

2. The ad redirect is a 302 redirect, I'm not 100% sure of this but it would be the only other issue I see. a 302 redirect doesn't pass authorithy to the terminating link. If you can change this to a 301 redirect this would resolve this if that's the issue! 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

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8 Replies 8
TomM2
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Redirected Tracking URL not tracking

SOLVE

Hey @Anders24 it's possible the redirect may be stripping out the query strings for the tracking url. When everything redirects and you end up on your page, does it still have the "?utm=&...." type characters at the end of it? If not it wouldn't be a tracking url. 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

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Anders24
Participant

Redirected Tracking URL not tracking

SOLVE

Hi @TomM2 

Thank you for your quick response. The parameters are all there after the redirection...

 

TomM2
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Redirected Tracking URL not tracking

SOLVE

Is it possible to share the redirect link that's not tracking? 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a consultation

Did my post help answer your query? Help the community (and me) by marking it as a solution.


Anders24
Participant

Redirected Tracking URL not tracking

SOLVE

Hey @TomM2 

I sent you the Link via PM.

 

Thanks a lot!

TomM2
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Redirected Tracking URL not tracking

SOLVE

Hey @Anders24 thanks a mill 🙂 Just commenting here in case anyone else comes across this thread. 

 

I'm looking through your site and I can't see the HubSpot tracking code launching on the page, have you ensured the HubSpot tracking code is correclty installed? It needs to be installed within thes source of your page to track anything. 

This should stop all links tracking in HubSpot, so I'm unsure how you received any tracking on this tbh! 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a consultation

Did my post help answer your query? Help the community (and me) by marking it as a solution.


Anders24
Participant

Redirected Tracking URL not tracking

SOLVE

Hey @TomM2 ,

 

I acutally dont know how our IT implemented this, but I know its there 😉

We are getting the correct data from all kinds of sources and also when we use the describend tracking url without any redirection before it, we get the data we want... So this should be no problem.

 

Thank you very much for your effort!

TomM2
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Redirected Tracking URL not tracking

SOLVE

There's 2 things I would see at play here: 

1. The tracking code isn't correctly implemented. The script isn't loading on the page, so I would assume your IT team have used some custom implementation of this, which in my experience will always cause issues. This isn't guranteed to work so I would have your IT team install the HubSpot tracking code in the source of the page. Custom code injections will always cause issues. 

2. The ad redirect is a 302 redirect, I'm not 100% sure of this but it would be the only other issue I see. a 302 redirect doesn't pass authorithy to the terminating link. If you can change this to a 301 redirect this would resolve this if that's the issue! 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a consultation

Did my post help answer your query? Help the community (and me) by marking it as a solution.


Anders24
Participant

Redirected Tracking URL not tracking

SOLVE

Hi @TomM2,

 

thank you so much for sticking to this!

We finally found the reason why it is not working when we test it:

Apparently the adserver is blocked in our company which is why the data is not being transferred. Outside of our company WiFi it is working fine.

 

Sorry for causing you the inconvenience.

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