NPS Benchmarks

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ashephard
Member

There are a lot of resources for looking at net promoter scores by industry but is there a website that shows the average for the agency/marketing industries? I can find everything from insurance to airlines but nothing on marketing/agencies.

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karstenkoehler
Solution
Most Valuable Member

Hi @ashephard,

 

The NPS benchmark for digital marketing agencies in 2021 seems to be around 57-61, according to research by Retently and QuestionPro.

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Solution
Most Valuable Member

Hi @ashephard,

 

The NPS benchmark for digital marketing agencies in 2021 seems to be around 57-61, according to research by Retently and QuestionPro.

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

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