Reporting & Analytics

ashephard
Member

NPS Benchmarks

SOLVE

There are a lot of resources for looking at net promoter scores by industry but is there a website that shows the average for the agency/marketing industries? I can find everything from insurance to airlines but nothing on marketing/agencies.

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

NPS Benchmarks

SOLVE

Hi @ashephard,

 

The NPS benchmark for digital marketing agencies in 2021 seems to be around 57-61, according to research by Retently and QuestionPro.

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

NPS Benchmarks

SOLVE

Hi @ashephard,

 

The NPS benchmark for digital marketing agencies in 2021 seems to be around 57-61, according to research by Retently and QuestionPro.

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes