Mar 5, 2018 10:22 AM
In the B2B space, my company needs to implement multi-touch attribution reporting for a multitude of high & low-impact reasoning. Has anyone here done it successfully (or work in progress) with HubSpot, or is there still a focus on first and last touch attribution here? Not sure of what we would need to add to our tech stack to help out with this either. (Yes, we are very much in the awareness stage right now. )
Right now, we are waiting to see from HubSpot if we can at least start exporting certain touchpoints from a contact's timeline to begin modeling what multi-attribution will look like for us, bare-boned.
Aug 27, 2019 3:46 PM
Did you guys ever end up finding a viable solution for this? I'm starting out with multi-touch now too and having a lot of trouble wrapping my head around how to make HubSpot meet our needs - I have a couple ideas for how to build potential workarounds, but I'd be curious to hear what you came up with/if my plan makes sense to others.
Aug 28, 2019 3:39 PM
@AndreaWeir - I have done this but not exclusively with Hubspot. We used Hubspot for Marketing and another CRM to handle the attribution. The one thing we have found Hubspot to be lacking, and there is an open feature request for it as well, is the ability to have what is referred to as a Custom Data Object. Basically this is a data table that would be connected to your Contact/Opportunity pipeline to identify the touchpoints someone takes and apply attribution to each one. The most I could see doing with solely Hubspot would be a first/last touch attribution. In this case you could store the first touch and always overwrite the to look at what is driving revenue from those standpoints, but you would potentially lose anything in the middle.