Latest/Original Source no longer working

[PCoe3]

HubSpot is identifying all of our leads as having a Direct Traffic source for both Original and Latest. We have other tools to show us that this is incorrect. And it's also pretty obvious when a visitor is listed as Direct Traffic and then the URL is like a long blog post title that I (the content creator) wouldn't even be able to type in. 

This has made attribution very cumbersome. According to HubSpot, we havent had a non Direct Traffic conversion in 6 weeks. 

[karstenkoehler · Accepted solution]

Hi @PCoe3,

Have you checked whether the HubSpot tracking code is still installed correctly and working? https://knowledge.hubspot.com/reports/install-the-hubspot-tracking-code

Have you checked the console on your website, when loading the page, accepting the cookies, that the tracking code is actually executing and HubSpot cookies are set?

Best regards

[franksteiner79 · Accepted solution]

Hi @PCoe3 

Like @karstenkoehler said, tracing code actually firing is the first thing I check.

In addition, ensure that cross-domain linking has been activated in your account and that all your sites have the HubSpot tracking code on them.

Frank

[karstenkoehler · Accepted solution]

Hi @PCoe3,

Have you checked whether the HubSpot tracking code is still installed correctly and working? https://knowledge.hubspot.com/reports/install-the-hubspot-tracking-code

Have you checked the console on your website, when loading the page, accepting the cookies, that the tracking code is actually executing and HubSpot cookies are set?

Best regards