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Feb 20, 2019 8:44 AM
How do you tell Hubspot that a company is an ISP and you want to exclude it from any Hubspot activity?
Solved! Go to Solution.
Feb 20, 2019 9:44 AM
Q: How do you tell Hubspot that a company is an ISP and you want to exclude it from any Hubspot activity??
Short A: n/a
Longer A:
Sorta depends on which HubSpot activity specifically, but here are a couple good places to start.
- see Exclude traffic from your site analytics
- see Add emails and domains to the 'Never Log' list
Help answer your question? If so, remember to accept this solution now.
Best,
Frank
Author, the Perfect HubSpot Series
MFrankJohnson.com | Connect on LinkedIn
Help find posts quickly ... accept this solution now.
Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.
Hope that helps.
Be well,
Frank
Aug 27, 2020 5:12 AM
We would like to add :
trm.re
idom.fr
ovh.net
ovh.com
renater.fr
univ-reunion.fr
orange-business.com
sfr.fr
fullsave.info
mls.nc
canl.nc
orange.cm
cyberservices.com
free-mobile.fr
ib83js.me
celeste.fr
Feb 20, 2019 9:44 AM
Q: How do you tell Hubspot that a company is an ISP and you want to exclude it from any Hubspot activity??
Short A: n/a
Longer A:
Sorta depends on which HubSpot activity specifically, but here are a couple good places to start.
- see Exclude traffic from your site analytics
- see Add emails and domains to the 'Never Log' list
Help answer your question? If so, remember to accept this solution now.
Best,
Frank
Author, the Perfect HubSpot Series
MFrankJohnson.com | Connect on LinkedIn
Help find posts quickly ... accept this solution now.
Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.
Hope that helps.
Be well,
Frank
Feb 20, 2019 9:58 AM
I think this partly answers the question in that you can I think exclude the ISP domain in this way. A more elegant solution, and one that seems to be there for Hubspot, is to add known ISPs by checking the ISP box: this would allow the Hubspot users to add to this list quickly as they review a new prospect. I will check the box to say answered after sending this message.
Feb 20, 2019 10:11 AM
There is also the separate ability to filter in the HubSpot Prospects tool.
- see image
HubSpot Prospects Tool
- see Track prospects
Hope that helps.
Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.
Hope that helps.
Be well,
Frank
Feb 20, 2019 10:41 AM
Already doing this filtering. What I want to do, against an organisation (prospect), is set the ISP flag to be true myself, so it does not appear again on the list with this filter enabled...
Feb 20, 2019 10:48 AM
Agreed. Unfortunately, that's a HubSpot flag over which we have no control. We just have to wait for HubSpot to update that internal list of ISP's. In the meantime, we build our own exclusion/inclusion criteria for prospects.
Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.
Hope that helps.
Be well,
Frank
Jun 19, 2019 4:18 PM
Hi all,
Just to update this thread, if you are able to share the names of the ISPs you are seeing with the technical support team (and through the Community if this is your support channel), we can work on resolving this matter.
Thank you,
Jenny
Jun 19, 2019 4:35 PM
Hi Jenny, I did reach out to tech support and we pulled together a list of the ISP's that are showing up so the ISP database can be updated. I'll continue to send any other outliers I find to tech support. Thank you! Cathy
Here are some that were idenitifed in case it's helpful for anyone else, and for reference until the database is updated:
orange (mobistar.be)
Jun 20, 2019 11:18 AM
Thanks @cwolniewicz1! I'll share the information with the team so they can action these accordingly.
Jun 17, 2019 5:46 PM
It looks like the default setting for filtering an ISP is only within the US? I'm finding that even through I have the filter internet service provider is equal to False I'm still seeting ISP providers from all over the world. I would like to filter those out as well without having to create a separate filter based on IP address as this is tedious. Appreciate any feedback. Thank you!